Most lawyers are old fashioned – we like paper, regular mail, signatures in pen, the oxford comma. A lawyer’s duty is to protect and defend their clients and that means protecting privacy. I think I can speak for most attorneys when I say that cloud-based services make us uncomfortable.
Like the famous quote, “you can’t stop progress,” I have been adopting cloud-based tools that both help me to advance my clients’ interests and protect their privacy.
All this poses a huge learning curve for me. And so, last night, as my family cleaned up after dinner (thanks, kids!) and settled in for a Saturday night movie, I found myself on the phone, once again, with a help desk technician.
As he patiently walked me through the steps of a relatively simple task, I heard the crow of a rooster through the phone.
“Is it morning where you are?” I asked.
There was a long pause, “Yes, excuse me, I’m so sorry. We are all working from home here. My apologies that you heard that.”
“No, it’s lovely. It’s easy to forget that there is a real person on the other end of the line.”
Clearly surprised by my comment, he paused and then chuckled. Although we were half a world apart, we were connected, as humans, living through this historic moment.
Thank you help desk technicians. For turning your home into an office. For your patience and kindness. I couldn’t do this without you.
Here’s a lovely remake of the 1988 “We Are the World” adapted for the current pandemic.